FAQS

ABOUT OUR CANDLES

 

What is the best way to burn your Sugi Tree Studio candle?

To start enjoying your candle simply trim the wick 1/4" before lighting, making sure not to let the wick trimmings or other debris drop into the wax. Some candles will require a longer match or lighter. For best performance from your candle, burn until wax melts to the edge of the jar to prevent "tunneling", not exceeding 4 hours. Discontinue use when 1/4" wax is left. Never leave the candle unattended, in reach of children, or in the vicinity of something flammable. Allow jar to cool to a reasonable temperature before handling.

How strong are Sugi Tree Studio candles?

We use a generous amount of fragrance in our formulas for maximum scent throw. We like our scents to be noticeable but not overpowering or headache inducing! A Sugi Tree Studio candle will fill a medium sized room wonderfully! For larger rooms, we recommend our 16 oz size candles or two or more of our 8 oz size.

Do your fragrances contain phthalates? What are phthalates?

All our fragrances are phthalate free. Phthalates (pronounced THA-lates) are a group of chemicals that can make products softer and more flexible. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, and the levels of phthalates typically found in a candle are not harmful to a consumer, we have still decided not to use phthalates in our products.

 


ABOUT OUR CAUSE

 

Which organizations does Sugi Tree Studio support?

As a part of our business model, we chose to donate 10% of each purchase among the following organizations: World Wildlife Fund, Toronto Humane Society, Ontario SPCA, Rocky Mountain Animal Rescue, and Wildlife Rescue Association of BC. With your support, we hope to support many more organizations in the future!

How often do donations get contributed?

We donate to our chosen organizations annually. 


ORDERS & CUSTOMER CARE

 

Do you ship internationally?

Yes!

What shipping method do you use?

We ship all of our orders through Canada Post. Shipping with Canada Post usually takes between 2-7 business days depending on where you are having the product delivered in Canada, and  4-5 business days depending on where you are in the United States.

How long will it take to receive my order within Canada?

All orders leave our studio within 2-3 business days. Shipping with Canada Post takes between 2-7 business days depending on where you are having the product delivered in Canada. All of our shipments include tracking!

How long will it take to receive my order in the United States?

All orders leave our studio within 2-3 business days. Shipping with Canada Post usually takes between 4-5 business days depending on where you are having the product delivered in the Unites States.

What if an item is sold out?

Sometimes, certain products sell out quickly. We restock our inventory weekly, so be sure to check back! For more info on a specific product, email us at support@sugitreestudio.com

Can I exchange or return my order?

Of course! We always want our customers to be satisfied. Return shipping must be paid by the customer. Contact our support team for more info.