🚚 Shipping & Delivery
FREE SHIPPING on orders $119+ within Canada & $150+ to USA ✨
All orders are prepared and shipped from Toronto, Canada 🇨🇦🤍
📦 Processing
Orders are processed within 1–3 business days.
Once dispatched, a tracking link will be sent via email.
🇨🇦 Canada
Shipping rates are calculated at checkout.
Select orders may qualify for complimentary shipping.
No duties or additional import fees apply.
🇺🇸 United States
We ship regularly to the United States.
Depending on the shipping option selected at checkout, duties may be handled differently:
Complimentary Shipping
Orders that qualify for free shipping may be subject to duties and import fees upon delivery. These are the responsibility of the recipient.
Paid Shipping Options
When a paid shipping method is selected, duties and import fees are prepaid by us. Your order will arrive without additional charges.
💡 For a seamless delivery experience, we recommend selecting a paid shipping option.
🌍 International
We offer international shipping to select destinations 🌎
Shipping rates are calculated at checkout.
Duties and taxes may be applied upon delivery and are determined by local customs authorities.
📬 Delivery Notes
Delivery timelines vary depending on destination and carrier.
While we carefully prepare each shipment, delays caused by carriers or customs are outside of our control.
🔁 Returns
We accept returns on unused items within 10 days of delivery.
Returned items must be in original condition and packaging.
To request a return, please contact support@sugitreestudio.com with your order number.
💸 Return Shipping
Return shipping costs are the responsibility of the customer.
Original shipping fees are not refundable.
📦 Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include your order number and a photo of the item and packaging.
We’ll take care of the rest 💚
❗ Refused Deliveries
If a shipment is refused due to unpaid duties or import fees, any applicable return shipping costs will be deducted from the refund. Original shipping fees are non-refundable.
💚 Support
For any questions, feel free to reach out:
support@sugitreestudio.com